Suggestions & Complaints

Your comments and suggestions are important to us, please email bnssg.priory.surgery@nhs.net

 

Medical matters - If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 

Official Complaints - We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so we would wish for the matter to be settled as quickly and as amicably as possible. 

To pursue a complaint please put this in writing or email the surgery bnssg.priory.surgery@nhs.net and the management team will deal with your concerns appropriately.