Suggestions & Complaints

Your comments and suggestions are important to us, please email bnssg.priory.surgery@nhs.net

 

Medical matters - If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 

Official Complaints - We make every effort to give the best service possible to everyone who attends our practice.

 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so we would wish for the matter to be settled as quickly and as amicably as possible. 

 

For more details on our complaints process, please click on the links below to access our complaints leaflet and the relevant complaints forms.

 

To pursue your complaint, please either email the relevant forms to bnssg.priory.surgery@nhs.net or drop them into Reception and the management team will deal with your concerns appropriately.

 

 

Patient Complaints Leaflet

Complaints Leaflet.pdf

Complaints Form

Complaints Form

Patient Complaint Form.doc