DNA Policy

The Practice monitors and regulates rates of non-attendance at surgery appointments. When a patient does not turn up for their appointment and does not contact the surgery in advance to cancel or change the appointment, this can mean:

  • An increase in the waiting time for appointments for other patients
  • Patients may not be able to see the doctor on the day that they wished
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of patients .

If you fail to attend appointments without informing us, we will therefore contact you asking if there are specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments without fair reason, you may be removed from the Practice list and have to find an alternative GP Practice.