getUbetter Recovery App
The getUBetter app is provided free of charge by BNSSG CCG for patients registered at Priory Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions: • Lower back pain • Back and leg pain • Neck Pain • Shoulder Pain • Ankle Pain • Knee Pain • Soft Tissue Lower Limb You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link or the App image Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started. You can download the getUBetter App to your Smartphone for easiest access or use the Webapp If you develop another condition register again with the same email address, select your new condition and it will be added to your account. The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy.
A message from Priory Surgery
It has been a long and challenging year for us all, and in common with many other Practices across the UK, we would like to say thank you, to our staff and to our patients.
Firstly, to our staff, thank you for working tirelessly, despite all the challenges thrown at you, throughout the pandemic. You have done whatever it takes - long shifts in PPE, covering for colleagues, seeing and treating patients with COVID, many, many hours of overtime to deliver vaccination clinics (running total for Connexus is 24,000 vaccinations!) – the list goes on. Thank you for your dedication and incredible hard work.
To our patients, thank you for supporting and continuing to support us whilst we continue to make our best efforts to maintain our service to you. We know that access to the surgery has sometimes been challenging during this time, but we have remained open for business throughout the pandemic, assessing people using telephone, online services, video consultations, text, photos and face to face appointments when clinically indicated. Our staff are working extremely hard and will always do their best to try and help you.
We are currently seeing a big increase in demand for appointments. We are seeing a combination of people getting back in touch with longstanding problems, a significant increase in mental health problems, ongoing symptoms from COVID, management of people who are on long hospital waiting lists. This demand is unprecedented and affecting practices across the whole country; in March the NHS reported GP surgeries dealt with a record number of patients. And, whilst we deal with this ever increasing workload, we are continuing to vaccinate and plan for another large autumn flu campaign. Please be kind to our staff during this busy time, and where possible do remember to utilise the sources of self-help available to you; the nhs.uk website offers self-help advice for minor illnesses, and we will be working to develop the self-help section of our own Priory Surgery website over the coming months.
We are also working hard to develop our appointment system as we start to see a reduction in COVID-19 numbers, and as part of this we do want to continue to utilise the advances in digital access that have developed over the last year (and were in evolution even before the pandemic) to help us help you. In addition, the requirements of social distancing mean that we can’t currently return to a pre-pandemic way of working if we are to work in a way that is safe for our staff and for our patients. Thank you for your understanding, and your kindness over the last year and as we move through this year and the challenges that we all continue to face.
Drs Warrington, Gillings, Wigmore, Drury, Saunders and Rawling
Changes to how we work due to Coronavirus
Priory surgery remains open and we continue to provide care for people who need it. However, we are having to work differently due to Coronavirus. We are currently offering additional support to our local hospitals and care homes so that our NHS can provide life-saving care to those who need it most during this difficult time. This means that as a surgery, we need to prioritise our most urgent patients and depending on your problem, we may have to ask you to wait.
As our patients, you can help us. Here's how:
- Please check our website and NHS choices which both have lots of information about how to help yourself if you have a minor illness. Our website also has details of local helplines and groups you can contact for wellbeing issues.
- You can also use the expertise of your local pharmacist - information about how your pharmacy can help.
- Please stay on top of your medications and don't let them run out.
- Be kind to our navigators and reception teams - they often have limited appointments to offer.
- Please do get in touch with us if you have potentially serious problems, such as potential signs of cancer.
- Self-isolate for 10 days if you have COVID symptoms - call 111 if you start to feel worse.
- We will continue to offer COVID vaccinations to our patients. Please wait to be contacted rather than contacting us - we'll be in touch when it's your turn.
- We may need to use appointments reserved for nursing appointments and/or chronic disease review to deliver COVID vaccines. If you call to book a chronic disease review you may therefore be added to a list and need to wait for one of the team to contact you to complete your review. We will do this as soon as we are able. Please also be aware that you will be called by a withheld number.
- We may also need to cancel and reschedule your appointment at late notice to deliver COVID vaccinations - please bear with us during these times and be reassured this action will only be taken as a last resort.
This website www.germdefence.org/index.html?src=L81084 has scientifically proven advice to reduce COVID-19 infections. It takes 10 minutes – try it out!
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