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Latest Information - click below to read our bulletin:

Referrals During the Covid-19 Pandemic

There have been reports in the media stating that NHS routine referrals are back up and running.

At a local level, these are being restarted at different times and it is still the case that some routine referral pathways remain closed.

We are monitoring the situation regularly. If a GP provides you with a routine NHS referral, our referrals team will only send this when it is possible and will contact you once this has been processed – this may be via text message.

May we therefore politely ask that you do not call the surgery to chase your referral. The situation is changing on an almost daily basis so please continue to bear with us through all this.

The above does not apply to suspected cancer or urgent referrals.

Understanding What’s Going On at Priory Surgery during the Covid-19 Pandemic

For further information please see our latest news pages.

Key Information – COVID 19 and Domestic Abuse

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Even during lockdown, if you are in danger in your home, please leave and seek help. Call 999 in an emergency.

There is now a freephone, 24 hour National Domestic Abuse Helpline number

 – 0808 2000 247 – run by @RefugeCharity. You can access further support and  information at:  or via the charity Nextlink at:


An increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.  The doctors are extremely busy in surgeries and with home visits and are not always available to sign prescriptions at such short notice.

We would like your help to reduce the number of “urgent” requests by asking you to make sure you order your medication on time. Over the next few months, and in line with many other surgeries, we will be introducing a new policy for urgent requests:

  • Doctors will agree a restricted list of medications that can be issued as urgent requests.
  • If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 72 working hours.
  • Urgent requests for medications that are on the approved list will be issued as paper prescriptions, which will need to be collected from the surgery after 6pm on the day of the request. We will not be able to send urgent requests electronically.

 Please keep an eye out for further information about this on the surgery noticeboards and the website in the near future.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website