Repeat prescriptions:

Requests for repeat prescriptions cannot be taken over the phone and the email ordering service has now ceased. 

Please request your repeat prescription:

• by using the online service (click link above)

• by putting a request slip in the box at reception

• by sending your request by post

• by faxing a request to the practice on fax number 01179872905. 

Please allow 72hrs before collection, preferably after morning surgery.  This is to maximise your safety by having your regular doctor review the prescription.  If you collect your prescription from a pharmacy, please allow one extra day.

Prescriptions can now be sent electronically to the pharmacy of your choice and you can collect your medication direct from them, rather than picking up the paper prescription first.  Please ask a receptionist to update your records if you would like to use this service, or talk to your pharmacist (who can also sign you up).

Remember also that some pharmacies offer a delivery and collection service, which you may find helpful.  Please speak to your chosen pharmacy to ask about their services.

Online Patient Access:

Patient Access is an online service that links with our clinical system.  It will enable you not only to order repeat prescriptions, but also to book appointments online.

Many patients have signed up for Patient Access and are enjoying using the new service.  Please sign up for this service next time you are at the surgery – just ask at reception and you will be given instructions and a unique passcode to get you started.

An increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.  The doctors are extremely busy in surgeries and with home visits and are not always available to sign prescriptions at such short notice.

We would like your help to reduce the number of “urgent” requests by asking you to make sure you order your medication on time. Over the next few months, and in line with many other surgeries, we will be introducing a new policy for urgent requests:

• Doctors will agree a restricted list of medications that can be issued as urgent requests.
• If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 72 working hours.
• Urgent requests for medications that are on the approved list will be issued as paper prescriptions, which will need to be collected from the surgery after 6pm on the day of the request. We will not be able to send urgent requests electronically.

 Please keep an eye out for further information about this on the surgery noticeboards and the website in the near future.