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Latest Information - click below to read our bulletin:

Referrals During the Covid-19 Pandemic

There have been reports in the media stating that NHS routine referrals are back up and running.

At a local level, these are being restarted at different times and it is still the case that some routine referral pathways remain closed.

We are monitoring the situation regularly. If a GP provides you with a routine NHS referral, our referrals team will only send this when it is possible and will contact you once this has been processed – this may be via text message.

May we therefore politely ask that you do not call the surgery to chase your referral. The situation is changing on an almost daily basis so please continue to bear with us through all this.

The above does not apply to suspected cancer or urgent referrals.

Understanding What’s Going On at Priory Surgery during the Covid-19 Pandemic

For further information please see our latest news pages.

Key Information – COVID 19 and Domestic Abuse

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Even during lockdown, if you are in danger in your home, please leave and seek help. Call 999 in an emergency.

There is now a freephone, 24 hour National Domestic Abuse Helpline number

 – 0808 2000 247 – run by @RefugeCharity. You can access further support and  information at: https://www.bava.org.uk/key-information-covid-19-and-domestic-abuse/  or via the charity Nextlink at: https://nextlinkhousing.co.uk/

 

greepills Repeat prescriptions:

During the coronavirus pandemic our preferred method of ordering would be via e mail - priory.surgery@nhs.net. Please include the patient's name, date of birth, first line of address, medications required and please nominate a pharmacy in order to send the prescription electronically.

Alternatively, you can visit a local Pharmacy and sign up for them to request your medications.

If you are signed up for online services you can still order your repeat medications through the App.

Please note we can only take requests over the telephone if you have no access to any of the above.

Please allow 72hrs before collection, preferably after morning surgery.  This is to maximise your safety by having your regular doctor review the prescription.  If you collect your prescription from a pharmacy, please allow one extra day.

Prescriptions can now be sent electronically to the pharmacy of your choice and you can collect your medication direct from them, rather than picking up the paper prescription first.  Please ask a receptionist to update your records if you would like to use this service, or talk to your pharmacist (who can also sign you up).

Remember also that some pharmacies offer a delivery and collection service, which you may find helpful.  Please speak to your chosen pharmacy to ask about their services.

 

 
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