Updated 27th March 2020:
Priory Surgery has taken the difficult decision to triage by telephone all routine appointments to see a nurse or doctor, to decide the most appropriate course of action.
Safety of our patients and staff is of paramount importance.
Where possible please telephone the surgery between the hours of
8.30am - 12.30pm
2pm - 4pm
All existing booked appointments will now receive a telephone call on the day of the booked appointment.
PLEASE DO NOT ATTEND THE SURGERY FOR YOUR APPOINTMENT
Urgent bloods, dressings, smears and immunisations will still take place, although we may be in contact to amend the time of your appointment.
IF YOU DEVELOP SYMPTOMS, SUCH AS NEW CONTINUOUS COUGH OR FEVER YOU MUST SELF-ISOLATE FOR AT LEAST 7 DAYS.
PLEASE DO NOT ATTEND THE SURGERY.
IF YOUR SYMPTOMS WORSEN, PLEASE CALL 111 FOR FURTHER ADVICE.
Thank you for your co-operation
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The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on www.nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service
that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital.
Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases is thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Winter newsletter now available.
It's not too late for flu vaccinations if you haven't had yours yet. If you are in one of the eligible groups please ring for an appointment as soon as possible.
Dr Starostina has reduced her hours and is now working on Monday mornings, Wednesday afternoons and all day on Fridays.
Some of the patients on Dr Starostina's list (selected at random) have been moved to other GP lists for administrative purposes. Patients can check who their Named GP is by looking at the right-hand side of their prescriptions. Patients can still see any doctor at the surgery, not just their Named GP.
The surgery will be CLOSED for one day on FRIDAY 22 MARCH for doctors and staff training. There will be an emergency service only operating on that day, so please do not call unless you have a medically urgent need. The reception desk will also be closed.
As previously announced, Dr Paul Meadows will be retiring at the end of March. We have started a card for patients to sign, so please pop in to reception if you would like to add your good wishes.
We are pleased to announce that Dr Kate Rawling, who has been working with us during her final training year, will be staying on at Priory Surgery as a Salaried GP starting on 1 April 2019.
Dr Paul Meadows has announced that he will retire at the end of March 2019. Dr Meadows has been at Priory Surgery since the very early 90s and will be missed by his patients and his colleagues. We wish him a long, happy and healthy retirement.
We are delighted to announce that Dr Carrie Saunders has become a Partner in the Practice with effect from 1 November 2018.
Health & Care Videos:
We've just added our new "Health & Care Videos" link on page 8 - use the link opposite to access the page. This new service is easy to navigate and contains over 350 videos that covers 90 common topics you might visit your GP to discuss. Key collections include asthma, diabetes, medicine management and more. In the library you can find out more about your condition, medication and any procedures you might have to treat your ailment.
We are working together with other local providers to offer more appointments in the early mornings, evenings or at weekends. This includes Physionet appointments and Weekend Reviews. To find out more about these services please see our noticeboards or speak to a member of our patient triage team.
We have published our Privacy Notices in connection with the new General Data Protection Regulation (GDPR) which came into force on 25 May 2018. You can read these notices by clicking the page link on the right hand side of the screen.
We are very pleased to advise patients that we have now appointed two new Salaried GPs to join our Clinical Team on a permanent basis.
We are delighted to firstly welcome Dr Caroline Saunders, who will be starting with us on Monday 20 November 2017. Dr Saunders will be working three days per week, on Mondays, Tuesdays and Thursdays. She will take over as the Named GP for those patients who were previously with Dr Maha and who have been listed with other doctors temporarily during the interim period. The changeover will be made on 20 November. Dr Saunders is an experienced GP who has previously worked in another area of Bristol.
In the New Year we will also welcome Dr Hilma Starostina, who will be joining us on 15 January 2018. Dr Starostina will also be working three days per week, on Mondays, Wednesdays and Fridays. Some of our newer patients will be transferred to her list when she starts in January, but we will let you know nearer the time.
We would like to take this opportunity to thank all of the locum GPs who have been working with us during the past year and helping to provide care for our patients during the transitional period. Some of them have been here quite regularly and we will miss seeing them around!
Thanks also to all of our patients who have been understanding and supportive over the past 12-18 months. It has been quite a challenge but we hope things will begin to settle down again over the next few months.
Introducing our new Advanced Nurse Practitioner:
A brand new appointment to the Practice Team is the addition of a full time Nurse Practitioner. Jo Nutbeem has worked for many years in the community and is a very experienced nurse prescriber. She will be running Minor Illness Clinics and undertaking home visits.
Introducing Prescription Clerks:
In an effort to improve our services to patients we have been making some changes to the way we handle your repeat prescription requests. These were previously always dealt with in reception. However, the reception staff are busier than ever handling telephone calls and patient enquiries, more so since the recent increase in our patient list size. So we have decided to introduce “Prescription Clerks” to handle this increased workload in a dedicated office behind the scenes.
The newly appointed Senior Prescription Clerk, Precious, is an experienced Pharmacy Technician and has the job of overseeing the development of this new department over the next 12-18 months, under the supervision of the Partners. Initially she will be training the new Prescription Clerks to undertake additional checks when processing requests to make sure that medicines and tablets are being ordered appropriately and only when due. Colin is our first Prescription Clerk to undergo training. You may get a call from Precious or Colin when you next order medication, as they may wish to discuss your repeat prescription request with you.
Later on Precious will be undertaking additional work to help the doctors, for example processing any medication changes on discharge from hospital or secondary care and synchronising of monthly prescriptions to bring quantities in line to make ordering easier for you.
This project is not an overnight solution, but we are working hard to ensure that we continue to provide the best service we can to process your repeat prescription requests accurately and in a timely fashion.
Prescriptions are always approved and signed by a doctor before being issued.
Goodbye to Dr Tory Timlin and Dr Nisreen Khambati, both of whom have finished their training placements with us. We wish them both well for their future careers.
Welcome back to Dr Kate Rawling, who has returned from maternity leave to continue her final year placement. As she works part-time, Kate will be with us until early 2019.
We also welcome Dr Christopher Ma, who is also in his final year of GP training. Chris will be with us for one year until August 2018.
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Coronavirus - important information on our Latest News page
WE ARE OPEN MONDAY TO FRIDAY, 8.30am to 6.30pm
DIAL 111 for out of hours services when we are closed