Routine (non-urgent) Appointments:
Routine appointments can be requested online via our online Triage system, or by telephoning the surgery or by calling at the reception desk. The doctor you usually see may not be on duty every day. If your usual doctor is not available you can be seen by another doctor. If you are contacting the Surgery regarding an ongoing medical issue which is not urgent, you may be asked to wait and book an appointment with your usual doctor in order to ensure continuity of care.
Where possible, please call the surgery after midday if you feel your requirement is non-urgent. This will help our reception team give priority to those more urgent calls. Thank you.
Medically Urgent Appointments:
If your problem is medically urgent and you feel you need to be seen on the day, please tell the receptionist so that you can be offered an appropriate appointment. This may be with a doctor or one of our Advanced Nurse Practitioners.
Please note that medically urgent appointments cannot be made via our online system.
For both routine and urgent appointments, we aim to triage patients over the telephone in the first instance as part of our Infection Control measures. However, your clinician will always ask you to attend the surgery in person if they feel a face to face appointment is necessary to effectively treat your condition.
Please let us have your mobile number for our records if you wish to be able to receive SMS messages and appointment reminders (follow the ‘Appointment Reminders’ link on the right to sign up or fill in a form at the surgery).
The building has easy access for people with physical disabilities, including wheelchair users. A platform lift provides access to the first floor consulting rooms and waiting area. There is a hearing loop at the reception desk. Should you require assistance please ask the Receptionist.
The surgery has limited parking for patients. It has 1 disabled and 6 patient bays. If the car park is full please seek alternative parking at Broadwalk shopping centre or local residential streets.