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Latest Information - click below to read our bulletin:

Referrals During the Covid-19 Pandemic

There have been reports in the media stating that NHS routine referrals are back up and running.

At a local level, these are being restarted at different times and it is still the case that some routine referral pathways remain closed.

We are monitoring the situation regularly. If a GP provides you with a routine NHS referral, our referrals team will only send this when it is possible and will contact you once this has been processed – this may be via text message.

May we therefore politely ask that you do not call the surgery to chase your referral. The situation is changing on an almost daily basis so please continue to bear with us through all this.

The above does not apply to suspected cancer or urgent referrals.

Understanding What’s Going On at Priory Surgery during the Covid-19 Pandemic

For further information please see our latest news pages.

Key Information – COVID 19 and Domestic Abuse

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Even during lockdown, if you are in danger in your home, please leave and seek help. Call 999 in an emergency.

There is now a freephone, 24 hour National Domestic Abuse Helpline number

 – 0808 2000 247 – run by @RefugeCharity. You can access further support and  information at: https://www.bava.org.uk/key-information-covid-19-and-domestic-abuse/  or via the charity Nextlink at: https://nextlinkhousing.co.uk/

 

Routine (non-urgent) Appointments: 

Routine appointments can be made online or by telephoning the surgery or by calling at the reception desk.  The doctor you usually see may not be on duty every day.  If your usual doctor is not available you can be seen by another doctor.

Medically Urgent Appointments:

If your problem is medically urgent and you feel you need to be seen urgently, please tell the receptionist so that you can be offered an appropriate appointment.  This may be with a doctor or one of our Advanced Nurse Practitioners.

Telephone Advice

If you need advice rather than an appointment, you may ask for a telephone consultation with a doctor.  The doctor will phone you back at the end of surgery.

Online Appointment Booking:

Routine appointments can be booked online via Patient Access.  Make sure you are signed up for this, as you will also be able to order repeat prescriptions using the same system.  Ask at Reception for more details (photo ID is needed in order to register for this service)

For your information:

We are hoping to be able to introduce a telephone appointment system in the future.  We will keep you informed about this via this website and our regular newsletters. 

Appointment Reminders:

Please let us have your mobile number for our records if you wish to be able to receive SMS messages and appointment reminders (follow the link on the right to sign up or fill in a form at the surgery).

Disabled Access

The building has easy access for people with physical disabilities, including wheelchair users. A platform lift provides access to the first floor consulting rooms and waiting area.  There is a hearing loop at the reception desk. Should you require assistance please ask the Receptionist.

The surgery has limited parking for patients, 1 disabled and 6 patient bays. If the car park is full please seek alternative parking at Broadwalk shopping centre or local residential streets.

 
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