Noticeboard

FLU VACCINATIONS - AVAILABLE TO BOOK NOW

Dear Patients 

2020/21 Flu Campaign

 

We are soon opening our appointments for this year’s flu campaign. Please read the information below to see if you are eligible for a flu vaccination and if so when we will be running a clinic suitable for you.

 

Patients categorised as “Shielded/High Risk” by NHS England or your GP and your household members. 

We will be running a clinic on Saturday 26th September between 8:30 am-11.30 am. To book please call 01179 493988 option 1 after 11am Monday-Friday from Tuesday 1st September.

 

Patients aged 65 years and over and Patients aged 64 years and under in a clinical at risk group ie registered with a chronic disease or long term illness 

We will be running clinics on Saturday 26th September from 12.00 pm to 2.30 pm and  Saturday 17th & Saturday 7th November between 8:30am-2.30pm. To book call 01179 493988 option 1 after 11am Monday-Friday from Monday 14th September.

 

Pregnant women 

Can book in to any clinic

 

Children aged 2-3 years 

We will be running a clinic on Friday 11th September between 12 am and 2.30 pm. Appointments will be available from Monday 7th September.

 

All school Year 7 in secondary school and all primary school aged children  

Will be vaccinated in school. I’m afraid that if your child misses the vaccination at school we will not be able to give it to them unless they are in the at risk group.

  

Housebound patients 

We will be in touch with everyone registered with us that are housebound by the end of September

 

Patients aged between 50-64 years who do not meet the criteria for the above groups 

Vaccine will not be available until November/December. We will contact you will clinic dates once we receive further information from NHS England.

 

Due to the Corona Virus pandemic our flu campaign will be more challenging than previous years. We will communicate to you via our website, newsletter, email and text messaging. However, to ensure we reach as many of our patients as possible, especially our vulnerable patients, please share this communication with family and friends.

 

PLEASE BE AWARE THAT WE WILL NOT BE ABLE TO TAKE CALLS TO BOOK FLU APPOINTMENTS UNTIL AFTER 11am MONDAY – FRIDAY 

Can we also ask for your patience when calling the surgery please, as we already receive approximately 2300 calls a week and flu campaign is going to increase that number considerably.

 

   When attending the surgery for your flu vaccination: 

  • Please wear a face covering
  • Please arrive on time for your appointment, do not arrive early as we will only be able to have a small amount of patients in the surgery and you will be asked to wait outside till your appointment slot
  • Please use the toilet before coming to the surgery
  • If you have any symptoms of COVID-19 please do not come to the surgery – please call Monday – Friday after 11am

Thank you for your support and understanding

  

Cara Fynn

Practice Manager

Latest Information - click below to read our bulletin:

Referrals During the Covid-19 Pandemic

There have been reports in the media stating that NHS routine referrals are back up and running.

At a local level, these are being restarted at different times and it is still the case that some routine referral pathways remain closed.

We are monitoring the situation regularly. If a GP provides you with a routine NHS referral, our referrals team will only send this when it is possible and will contact you once this has been processed – this may be via text message.

May we therefore politely ask that you do not call the surgery to chase your referral. The situation is changing on an almost daily basis so please continue to bear with us through all this.

The above does not apply to suspected cancer or urgent referrals.

Understanding What’s Going On at Priory Surgery during the Covid-19 Pandemic

For further information please see our latest news pages.

Key Information – COVID 19 and Domestic Abuse

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Even during lockdown, if you are in danger in your home, please leave and seek help. Call 999 in an emergency.

There is now a freephone, 24 hour National Domestic Abuse Helpline number

 – 0808 2000 247 – run by @RefugeCharity. You can access further support and  information at: https://www.bava.org.uk/key-information-covid-19-and-domestic-abuse/  or via the charity Nextlink at: https://nextlinkhousing.co.uk/

 

Policies

Confidentiality

ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information


Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Please contact the Practice Manager on 0117 9493988 and ask for our complaints leaflet. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Violence Statement
Patients who are violent or abusive can be removed from the practice list with immediate effect. These patients will be entered into the GP Tackling Violence Scheme located at the Bristol Royal Infirmary

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.



 
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