Noticeboard

YOUR PATIENT DATA MATTERS TO US!!!

 

Following on from recent news and social media speculation about NHS Digital and data sharing as a number of posts are circulating on social media about the national data opt-out, containing incorrect information. We thought it may be helpful to provide some key information and links to help you with your decision making and if you might be now thinking of opting out of sharing any of your data as it’s your choice.

Understanding the national data opt-out - NHS Digital

Although, sometimes information about your health and care does helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments, you still have the option to decline sharing data that goes beyond the provision of your direct care.

 

 Have a look at our Privacy Notice which explains what we do with your data and who we share it with


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 There is also a great webpage from NHS Digital with FAQs and mythbusting.
https://digital.nhs.uk/…/nat…/mythbusting-social-media-posts

 

We do not

  • We do not sell health and care data
  • We do not share data with marketing and insurance companies

Please see the ICO webpage for more information about your rights Your data matters | ICO

 

If you require any further information then please do not hesitate to contact our Data Protection Officer Kelly@almc.co.uk

 

PLEASE DO NOT CONTACT us about COVID-19 vaccination passports. Please click the link below for information of how to get one.

COVID-19 Passport

Important information

Coronavirus (COVID-19)

 Priory Surgery has taken the difficult decision to triage by telephone all routine appointments to see a nurse or doctor, to decide the most appropriate course of action.

Safety of our patients and staff is of paramount importance.

 

 Where possible please telephone the surgery for routine/on-going problems between the hours of

8.00am - 12.00pm

 In the event of a medically urgent problem between the hours of 8.00am and 6.30pm, please call the surgery to be booked into an urgent telephone slot

 

 IF YOU DEVELOP SYMPTOMS, SUCH AS NEW CONTINUOUS COUGH, FEVER OR LOSS OF SMELL OR TASTE, YOU MUST SELF-ISOLATE FOR AT LEAST 10 DAYS.

PLEASE DO NOT ATTEND THE SURGERY.

IF YOUR SYMPTOMS WORSEN, PLEASE CALL 111 FOR FURTHER ADVICE.

Thank you for your co-operation

Latest Information - click below to read our bulletin:

Referrals During the Covid-19 Pandemic

There have been reports in the media stating that NHS routine referrals are back up and running.

At a local level, these are being restarted at different times and it is still the case that some routine referral pathways remain closed.

We are monitoring the situation regularly. If a GP provides you with a routine NHS referral, our referrals team will only send this when it is possible and will contact you once this has been processed – this may be via text message.

May we therefore politely ask that you do not call the surgery to chase your referral. The situation is changing on an almost daily basis so please continue to bear with us through all this.

The above does not apply to suspected cancer or urgent referrals.

Understanding What’s Going On at Priory Surgery during the Covid-19 Pandemic

For further information please see our latest news pages.

Key Information – COVID 19 and Domestic Abuse

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Even during lockdown, if you are in danger in your home, please leave and seek help. Call 999 in an emergency.

There is now a freephone, 24 hour National Domestic Abuse Helpline number

 – 0808 2000 247 – run by @RefugeCharity. You can access further support and  information at: https://www.bava.org.uk/key-information-covid-19-and-domestic-abuse/  or via the charity Nextlink at: https://nextlinkhousing.co.uk/

 

Policies

Confidentiality

ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information


Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Please contact the Practice Manager on 0117 9493988 and ask for our complaints leaflet. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Violence Statement
Patients who are violent or abusive can be removed from the practice list with immediate effect. These patients will be entered into the GP Tackling Violence Scheme located at the Bristol Royal Infirmary

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.



 
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