We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier. The doctors are extremely busy in surgeries and with home visits and are not always available to sign prescriptions at such short notice.
We would like your help to reduce the number of “urgent” requests by asking you to make sure you order your medication on time. Over the next few months, and in line with many other surgeries, we will be introducing a new policy for urgent requests:
- Doctors will agree a restricted list of medications that can be issued as urgent requests.
- If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.
- Urgent requests for medications that are on the approved list will be issued as paper prescriptions, which will need to be collected from the surgery after 6pm on the day of the request. We will not be able to send urgent requests electronically.
Please keep an eye out for further information about this on the surgery noticeboards and the website in the near future.