Health & Care Videos:
We've just added our new "Health & Care Videos" link on page 8 - use the link opposite to access the page. This new service is easy to navigate and contains over 350 videos that covers 90 common topics you might visit your GP to discuss. Key collections include asthma, diabetes, medicine management and more. In the library you can find out more about your condition, medication and any procedures you might have to treat your ailment.
We are working together with other local providers to offer more appointments in the early mornings, evenings or at weekends. This includes Physionet appointments and Weekend Reviews. To find out more about these services please see our noticeboards or speak to a member of our patient triage team.
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We have published our Privacy Notices in connection with the new General Data Protection Regulation (GDPR) which came into force on 25 May 2018. You can read these notices by clicking the page link on the right hand side of the screen.
We are very pleased to advise patients that we have now appointed two new Salaried GPs to join our Clinical Team on a permanent basis.
We are delighted to firstly welcome Dr Caroline Saunders, who will be starting with us on Monday 20 November 2017. Dr Saunders will be working three days per week, on Mondays, Tuesdays and Thursdays. She will take over as the Named GP for those patients who were previously with Dr Maha and who have been listed with other doctors temporarily during the interim period. The changeover will be made on 20 November. Dr Saunders is an experienced GP who has previously worked in another area of Bristol.
In the New Year we will also welcome Dr Hilma Starostina, who will be joining us on 15 January 2018. Dr Starostina will also be working three days per week, on Mondays, Wednesdays and Fridays. Some of our newer patients will be transferred to her list when she starts in January, but we will let you know nearer the time.
We would like to take this opportunity to thank all of the locum GPs who have been working with us during the past year and helping to provide care for our patients during the transitional period. Some of them have been here quite regularly and we will miss seeing them around!
Thanks also to all of our patients who have been understanding and supportive over the past 12-18 months. It has been quite a challenge but we hope things will begin to settle down again over the next few months.
Introducing our new Advanced Nurse Practitioner:
A brand new appointment to the Practice Team is the addition of a full time Nurse Practitioner. Jo Nutbeem has worked for many years in the community and is a very experienced nurse prescriber. She will be running Minor Illness Clinics and undertaking home visits.
Introducing Prescription Clerks:
In an effort to improve our services to patients we have been making some changes to the way we handle your repeat prescription requests. These were previously always dealt with in reception. However, the reception staff are busier than ever handling telephone calls and patient enquiries, more so since the recent increase in our patient list size. So we have decided to introduce “Prescription Clerks” to handle this increased workload in a dedicated office behind the scenes.
The newly appointed Senior Prescription Clerk, Precious, is an experienced Pharmacy Technician and has the job of overseeing the development of this new department over the next 12-18 months, under the supervision of the Partners. Initially she will be training the new Prescription Clerks to undertake additional checks when processing requests to make sure that medicines and tablets are being ordered appropriately and only when due. Colin is our first Prescription Clerk to undergo training. You may get a call from Precious or Colin when you next order medication, as they may wish to discuss your repeat prescription request with you.
Later on Precious will be undertaking additional work to help the doctors, for example processing any medication changes on discharge from hospital or secondary care and synchronising of monthly prescriptions to bring quantities in line to make ordering easier for you.
This project is not an overnight solution, but we are working hard to ensure that we continue to provide the best service we can to process your repeat prescription requests accurately and in a timely fashion.
Prescriptions are always approved and signed by a doctor before being issued.
Goodbye to Dr Tory Timlin and Dr Nisreen Khambati, both of whom have finished their training placements with us. We wish them both well for their future careers.
Welcome back to Dr Kate Rawling, who has returned from maternity leave to continue her final year placement. As she works part-time, Kate will be with us until early 2019.
We also welcome Dr Christopher Ma, who is also in his final year of GP training. Chris will be with us for one year until August 2018.
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