Routine (non-urgent) Appointments:
Routine appointments can be made online or by telephoning the surgery or by calling at the reception desk. The doctor you usually see may not be on duty every day. If your usual doctor is not available you can be seen by another doctor.
Medically Urgent Appointments:
If your problem is medically urgent and you feel you need to be seen urgently, please tell the receptionist so that you can be offered an appropriate appointment. This may be with a doctor or one of our Advanced Nurse Practitioners.
If you need advice rather than an appointment, you may ask for a telephone consultation with a doctor. The doctor will phone you back at the end of surgery.
Online Appointment Booking:
Routine appointments can be booked online via Patient Access. Make sure you are signed up for this, as you will also be able to order repeat prescriptions using the same system. Ask at Reception for more details (photo ID is needed in order to register for this service)
For your information:
We are hoping to be able to introduce a telephone appointment system in the future. We will keep you informed about this via this website and our regular newsletters.
Please let us have your mobile number for our records if you wish to be able to receive SMS messages and appointment reminders (follow the link on the right to sign up or fill in a form at the surgery).
The building has easy access for people with physical disabilities, including wheelchair users. A platform lift provides access to the first floor consulting rooms and waiting area. There is a hearing loop at the reception desk. Should you require assistance please ask the Receptionist.
The surgery has limited parking for patients, 1 disabled and 6 patient bays. If the car park is full please seek alternative parking at Broadwalk shopping centre or local residential streets.